You are here

A first in France: The Palais des Festivals et des Congrès de Cannes now has a medical concierge service

The Palais des Festivals et des Congrès de Cannes now has a medical concierge service.

The Palais des Festivals et des Congrès de Cannes, the leader in events within France outside Paris, is part of the proactive local policy against the epidemic and places the health of its clients at the centre of its concerns. After being certified GBAC Star Facility, on 1st July 2021 it launched its personalised medical support service in partnership with the French company Concilio. Thanks to its secure digital platform, accredited participants in trade shows and conferences will enjoy comprehensive medical care 24/7 throughout their stay. This will provide access to remote medical consultations and allow people to make appointments with general practitioners and specialists within very short time periods. The Palais des Festivals et des Congrès is the first convention centre in France to have a medical concierge service. It adds real value to the health measures already undertaken by the Palais.

"Cannes is a world-famous city thanks in particular to its Palais des Festivals et des Congrès, which hosts more than 50 international events each year, including the world's premier events in the audiovisual and film, advertising and property sectors. The medical concierge service we have introduced is an indispensable service both to avoid any outbreak of contamination and protect the people of Cannes and reassure the international clientele and promote the resumption of event activity. This new tool complements the innovative measures put in place by the Town Hall and its Palais des Festivals to deal with the pandemic." David Lisnard, Mayor of Cannes

Complete, personalised medical support

Eager to offer the best reception conditions and reassure its clients, especially from abroad, on health issues, the Palais des Festivals et des Congrès de Cannes now offers accredited participants at its trade shows and congresses the benefit of a personalised health support service in French and English. Essential support especially for visitors from abroad, for whom medical procedures can be complicated from one country to another.

This service is supported by a network of 25,000 doctors and world-renowned know-how. Users can organise remote consultations and appointments with general practitioners and specialists and be dealt with rapidly and effectively.

This medical concierge service, accessible 24/7 to respond to any emergency, is provided by Concilio, a French company pioneering personalised health support for companies and their employees, awarded the Grand Prix of Telemedicine in 2019, and which now provides this service to 200,000 users.

Health, a vital issue for resuming event activity

Badly affected by the consequences of the pandemic, the business tourism sector must now renew itself, provide reassurance and offer innovative health services.

Number 1 for hosting professional shows in France after Paris, the Palais des Festivals et des Congrès de Cannes is innovating to offer a personalised health support service. It thus provides an additional guarantee of health security essential in the current period which complements all its commitments with GBAC STAR™ Facility accreditation, an international health reference.

About the Palais des Festivals et des Congrès de Cannes

Building on a proactive policy of quality and sustainable development at the heart of its operations, the Palais des Festivals et des Congrès, the first European centre to achieve quadruple certification - ISO 9001, ISO 14001, OHS 18001, ISO 26000 - continues its responsible commitment by adapting all its spaces in accordance with health safety rules. In 2019, it continued its eco-responsible momentum, joining the "Responsible International Destinations" programme, with the aim of achieving ISO 20121 certification. In July 2020, the Palais des Festivals et des Congrès de Cannes was awarded the "COVID19 BUSINESS READY" label and the "Ecovid Label" - an environmental bonus for risk management of Covid-19 - to assess exposure to health security risk, issued by the SOCOTEC group. Read more here about the certifications obtained by the Palais des Festivals et des Congrès.

In February 2021, it obtained the top North American health certification for public facilities: GBAC STAR™ Facility. This certification, awarded by the Global Biorisk Advisory Council*, attests to the implementation of the strictest protocols for cleaning, disinfecting and preventing infectious diseases within the establishment.

About Concilio

Founded in 2015 by Dr Florian Reinaud and entrepreneur Georges Aoun, Concilio is the European pioneer of comprehensive health support.

With more than 25,000 physicians, all recommended by their peers, Concilio's mission is to open the doors to medical excellence by providing access to the best of health, anywhere in the world at any time.

Both digital and human, the platform offers its users 4 health services of excellent quality: searching for and recommending doctors, making appointments as quickly as possible, remote consultation with general practitioners and specialists, health assessment and complete check-up.

At the service of its users, Concilio is also a real asset for companies. Improving access to care for employees and those around them has a positive impact on the economic performance of companies. This is an innovative HR solution. Concilio is an active member of HR Lab (association under the law of 1901) whose mission is to promote HR innovation.

Referenced in the French Web rankings, Concilio is a rapidly growing start-up!

Patient satisfaction indexes in 2020:

Service-related satisfaction: +98% · Service utility: 96% · Time-saving: 93%


Palais des Festivals et des Congrès de Cannes press contacts:

Blandine Dugenetay - Tel: 04 92 99 84 45 -

Margaux Lécluse - Tel: 04 92 99 31 67 -



Related articles

December 01, 2023

Cannes voted world's best events destination

July 17, 2023

Spring 2023 sees the reopening of the Carlton and the opening of the Mondrian

May 31, 2021

Cannes digital ready